Table of Contents
- How do I use my student ID as a meal card?
- What happens if I lose my student ID card?
- What are flex dollars?
- What is value exchange and how does it work?
- What if I have a concern about a particular item?
- Do I have to have a meal plan?
- What happens to the meals I don't eat at the end of
each week (Meals-to-Flex)?
- Can I bring a guest to eat?
- Can I lend my card or borrow someone else's?
- Are there rules for conduct in the
dining halls?
- What is the theft policy in the dining halls?
- When do meal plans start/reset each week?
- What if I can't make a meal due to class or illness?
- What if I'm in a student organization that would like
to have our meals catered or do a "pack-out".
Can our organization earn money by working at catered event?
- How do I check my
balance online?
- I don’t have time to sit down
and eat. Where can I get some
healthy but fast food?
- I have special dietary needs
or food allergies. How can I still
eat on campus?
- What are the benefits of
signing up for a meal plan?
- How do I use
Towers To Go?
- What will my meal
plan actually purchase?
- How Do the meal plan prices compare to others in the state?
How do I use my student ID as a meal card?
After you
have obtained a Student ID from ID Services, you can purchase meals with your
car. Meal plan information is stored electronically on the card.
Students are required to present their Student ID card before eating at all
campus dining locations. If you do not present your Student ID card, you
will not be permitted to eat.
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What happens if I lose my Student ID card?
Report the
card as "lost" to the ID Services office (now located at the
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What are Flex Dollars?
Flex
Dollars are cash stored electronically on your Student ID card as part of your
meal plan. They can be used at any campus dining location to buy
additional meals, food items, snacks, beverages, etc. Additional Flex
Dollars can be purchased separately from Residence Life or Chartwells.
Any Flex Dollars remaining on your meal plan at the end of the Fall semester are not
transferred to the Spring semester. Refunds are not given on unused Flex
Dollars at the end of semester. Be sure to budget your flex dollars wisely to
get maximum value out of your meal plan.
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What is Value Exchange and how does it work?
Value
Exchange was designed to give
Value
Exchange Rates & Times
Breakfast
$3.75
7:00AM-10:45AM
Lunch
$5.75
10:45AM-4:00PM
Dinner
$5.75
4:00PM-8:00PM
If you
exceed the Value Exchange amount with your purchase, you may use Redbucks, Flex
Dollars, or cash to make up the difference.
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What if I have a concern about a particular food item?
Contact
either the manager for that location to discuss your concern. Bringing
our attention to issues as quickly as possible will allow us to resolve potential
problems efficiently and effectively.
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Do I have to have a meal plan?
All
students living in any residence hall on campus are required to have a meal
plan. Meal plans are optional for students living off campus, however,
having a meal plan makes eating on campus quick, convenient, and healthy.
We strive to ensure our customers receive the most for their money.
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What happens to the meals I don't eat at the end of each week?
There are no more “unused
meals” with Chartwells’ new Meals-to-Flex conversion program. Under this new
program, Chartwells will convert each unused meal to $1.50 of flex dollars each
week. These dollars will be denoted as “meal plan flex” and can be checked by
simply asking our cashiers for an inquiry.
Meal-to-Flex conversation takes place every week of the fall and spring
academic semesters with the exceptions of the first week of the semester, Fall
Break, Thanksgiving Break, Spring Break, Easter Break and the last week of each
semester.
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Can I bring a guest to eat?
Absolutely. We welcome guests at any time.
You can use Flex Dollars to buy a friend or family member's meal.
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Can I lend my card or borrow someone else's?
No.
Meal plans are non-transferable. For example, you can't give your
off-campus friends your Student ID card so they can eat meals on campus.
Only you are permitted to eat using your Student ID card.
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Are there rules for conduct in the dining halls?
Yes.
The dining halls should be comfortable for everyone to gather and relax while
enjoying a meal. To meet health and safety regulations, you are expected
to wear proper attire (shirt, shoes, etc.) at all times. Students are
also expected to clean up after themselves by returning their trays and garbage
to the proper receptacles
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What is the theft policy in the dining halls?
The
removal of any china plates, silverware, glasses, merchandising props,
and food/beverage items (without paying for them) from any dining facility is
considered theft of property and is a crime punishable by either disciplinary
action by the
Theft of food service equipment does more than raise costs, it limits the
overall operation of food service. If there are more costs to replace
equipment, then there is less money to spend on menu selections.
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When do meal start/reset each week?
Meal plans
for the week reset every Sunday morning and run through Saturday
dinner. If you have problems with your meal plans, please contact
us at 651-2569.
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What if I can't make a meal due to illness or class?
If you can't make a meal due
to class or time restraints...we ask that you contact us. We can provide
you with bagged lunch is you ask in advance. (Typically
a sandwich, fruit, beverages, etc).
If you can’t make a meal due
to illness, please contact your RA.
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What if I'm in a student organization that would like to have our meals catered or do a "pack-out". Can our organization earn money by working at catered event?
If your organization is interested in having a catered meal...call our catering office for our student catering options (573-651-2511). If your organization is interested in doing a "pack-out" (opting to have a meal together as a group...to-go)...you should contact the Towers Cafe Office: 573.651.2305 to receive the Pack-Out Menu and Form. We ask that you provide us with at least a 48 hour advanced notice required, students must provide student ID's to use their meal in exchange for the "pack-out" option.
If your organization is
interested in earning money by have it's members "work for donations"
during catering events...contact our catering office for a current list of
volunteers needed, dates, and times. (573.651.2511)
How do I check my balance online?
To access your online balance, follow these
steps after logging in to the Southeast Web portal:
1) Click on the Students tab at the top of the screen. (for
employees click Employee)
2) Click the My Southeast Link
3) Click the My southeast self-service
4) Click on the student and financial aid link (for employees choose the
employee link)
5) Click the Display Chartwells Balance
6) Click on the Chartwells Balance Button.
Chartwells Balance Page Glossary:
Board – The number of meals
remaining for the week.
Add-on-Flex - Dollars that are purchased in addition
to the original meal plan flex dollars.
Meals-to-Flex - Dollars that are added to your account
for each missed meal. Accounts are credited with $1.90 of flex for each missed
meal.
Redbucks – Are similar to flex dollars, but are
purchased separately and carry over from semester to semester and year to year.
Flex with Plan – The original flex dollars that are
accompanied with meal plans.
Click here for the Southeast Web Portal!
I don’t have time to sit down and eat. Where can I get some healthy but fast food?
Check out
our Outakes! You will find fresh salads,
sandwiches, fruit, gourmet desserts, Au Bon Pain soup 'to go' and
more.
I have
special dietary needs or food allergies. How can I still eat on
campus?
Easy! Just
come and talk to us. Let us know what your needs are and we can help
you choose which foods meet your diet requirements or provide
alternatives. We currently have a large variety of choices for
vegetarian and vegan diners as well as options for those with religious dietary
restraints. By telephone, e-mail or in person, we would love to
discuss ways to serve you!
What
are the benefits of signing up for a meal plan?
There are
lots of reasons why you should sign up for a meal plan:
· With
grab n’ go choices, daily vegetarian entrees, a variety of home-style dishes
and entrees with an international flair, you can be sure to satisfy your
appetite!
· You
won’t have to race back to your room to cook up a nutritious meal.
· Eat
with your friends on campus.
· Don’t
worry about always having cash to get a bite to eat!
· Lots
of great food choices and locations to choose from.
· Commuter
students who sign up for a meal plan receive the same great benefits and
resident students.
Ho do I
Towers To Go is
another quick and convenient meal option on campus. With this program, students
can use their meal plan to fill a takeout food and beverage container from
Towers Café. The cost is one meal, and there is not extra charge to use this
service. However, for this program to continue, a few rules and parameters must
be followed:
1. Towers
2. Towers
3. Upon entrance to Towers Cafe, meal plan patron can request a
takeout container, but must leave their ID card with the cashier.
4. The
cashier will swipe the card and hold it. They will note the time when the
student leaves their ID and will give the student a 3 compartment foam
container and clear plastic drink cup with straw and lid. Styrofoam container
lids must be able to close.
5. The
student enters the café and will have 10 minutes to fill their container. They
may not sit down and cannot eat while filling the containers.
6. Students
who choose to abuse this privilege will have their name and ID numbers recorded
and will be barred from using this privilege. Abuse of this program will impact
our ability to offer this new and unique service, and may force the discontinuation
of this convenient new way to use your meal plan
7. Towers
a. Maximum
of 2 entrees (1 egg, casserole, cereal (approximate bowl amount), 2 pancakes, 1
waffle)
b. Maximum
of 1 meat (1 sausage patty, 3 strips of bacon, 2 links)
c. Maximum
of 1 side (potatoes, fruit, yogurt)
d. Maximum
of 1 bread (1 bagel, 1 slice toast, muffin, donut, 1 biscuit)
e. 20 oz. beverage cup for juice, soda, milk or
water. Coffee cup available upon request.
8. Towers
TOGO Brunch, Lunch and Dinner (program not available on premium nights)
suggestions:
a. Maximum
of 2 entrees (Build your own sandwich, chicken, casserole, burger) Exception: 2
slices pizza = 1 entrée.
b. Maximum
of 3 sides (salad, dessert, fruit, veggies, starch, fries)
c. Maximum
of 1 breads (rolls, garlic bread, sticks, toast)
d. 20 oz. clear beverage cup for soda, water or
coffee. Coffee cup available upon request.
9. Upon
exit, the cashier will provide customer a prerwapped napkin,
knife, fork and spoon and check items, making sure they are not abusing the
offering.
10. If
you have questions, do not hesitate to ask a manager
or cashier.
20. What will my meal plan
actually purchase?
Our pricing retail pricing strategy is designed to fit
the value exchange rate. Every retail concept has at least 3 meals that will
fit into the value exchange rate. Here is a complete list of items that area in
our retail locations that fit into the meal plan:
Player’s
Grill And Rowdy’s
2 Corndog Combo (fries and medium beverage)
Grilled Cheese Combo (fries and medium beverage)
Quarter Pound Burger Combo (fries and medium beverage)
Deli Grill with chips or fruit and small beverage
Wild Greens
Regular Salad and small Soda (4 options)
Hearth Stone Ovens
Rotisserie chicken, 2 sides, roll and medium beverage
Vegetarian entrée, 2 sides, roll and medium beverage
Regular entrée, 2 sides, roll and medium beverage (2 options)
Acentos Latino
2 beef tacos with beans or rice and medium beverage
Beef and cheese with burrito or rice and medium beverage
Acentos taco with rice or beans and medium
beverage
Cheese quesadilla with rice or beans and medium beverage
Chicken and cheese burrito with rice/beans and medium beverage
Chicken soft taco with rice/beans and medium beverage
2 orders of nachos with rice/beans and medium beverage
Acentos beef nachos with small beverage
Bamboo Asian
Any of the core 4 entrees with medium fountain beverage. This includes
rice and fortune cookie (4 options).
Fried rice, egg roll and medium fountain beverage
Mamma Leone’s
Any slice of pizza and medium fountain beverage
(5 options).
Au Bon Pain
Regular size soup, fruit and medium fountain beverage (3 options)
Skylight Terrace and Rowdy’s
Ham/Veggie/Turkey Sandwich, fruit/chips, medium fountain beverage (3
options)
Beanery Café
Half sandwich, chips, pickle and small fountain beverage (6 options)
Quiche, bread and medium fountain beverage (2 options)
21. How Do
the meal plan prices compare to others in the state?
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