Table of Contents:
1. How do I use my student ID as a meal card?
2. What happens if I lose my student ID card?
3. What are flex dollars?
4. What is value exchange and how does it work?
5. What if I have a concern about a particular item?
6. Do I have to have a meal plan?
7. What happens to the meals I don't eat at the end of each week
(Meals-to-Flex)?
8. Can I bring a guest to eat?
9. Can I lend my card or borrow someone else's?
10. Are there rules for conduct in the dining halls?
11. What is the theft policy in the dining halls?
12. When do meal plans start/reset each week?
13. What if I can't make a meal due to class or illness?
14. What if I'm in a student organization that would like to have
our meals catered or do a "pack-out".
Can our organization earn money by working at catered event?
15. How do I check my balance online?
16. I don’t have time to sit down and eat. Where can I get some healthy but fast food?
17. I have special dietary needs or food allergies. How can I still eat on campus?
18. What are the benefits of signing up for a meal plan?
19. How do I use Towers To Go?
20. What will my meal plan actually purchase?
21. How do the meal plan prices compare to others in the state?
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1.
How do I use my student ID as a meal card?
After you have obtained a Student ID from ID Services, you can
purchase meals with your car. Meal plan
information is stored electronically on the card. Students are required to present their
Student ID card before eating at all campus dining locations. If you do not present your Student ID card,
you will not be permitted to eat.
2.
What happens if I lose my Student ID card?
Report the card as "lost" to the ID Services office (now
located at the University Center Information Desk) and they will issue you a
new Student ID card. A nominal charge
will be assessed for each replacement ID card.
Damaged ID's are replaced at no cost if you
bring the damaged ID card with you.
After receiving your new Student ID card, stop by the Office of
Residence Life to have your meal plan activated on the new card.
3.
What are Flex Dollars?
Flex Dollars are cash stored electronically on your Student ID
card as part of your meal plan. They can
be used at any campus dining location to buy additional meals, food items, snacks,
beverages, etc. Additional Flex Dollars
can be purchased separately from Residence Life or Chartwells.
Any Flex Dollars remaining on your meal plan at the end of the Fall semester are not transferred to the Spring
semester. Refunds are not given on
unused Flex Dollars at the end of semester. Be sure to budget your flex dollars
wisely to get maximum value out of your meal plan.
4.
What is Value Exchange and how does it work?
Value Exchange was designed to give
Value Exchange Rates & Times
Breakfast
$3.75
7:00AM-10:45AM
Lunch $5.75
10:45AM-4:00PM
Dinner
$5.75
4:00PM-8:00PM
If you exceed the Value Exchange amount with your purchase, you
may use Redbucks, Flex Dollars, or cash to make up the difference.
5.
What if I have a concern about a particular food item?
Contact the manager for that location to discuss your
concern. Bringing our attention to
issues as quickly as possible will allow us to resolve potential problems
efficiently and effectively.
6.
Do I have to have a meal plan?
All students living in any residence hall on campus are required
to have a meal plan. Meal plans are
optional for students living off campus, however, having a meal plan makes
eating on campus quick, convenient, and healthy. We strive to ensure our customers receive the
most for their money.
7.
What happens to the meals I don't eat at the end of each week?
There are no more “unused meals” with Chartwells’ new
Meals-to-Flex conversion program. Under this new program, Chartwells will
convert each unused meal to $1.50 of flex dollars each week. These dollars will
be denoted as “meal plan flex” and can be checked by simply asking our cashiers
for an inquiry.
Meal-to-Flex conversation takes place every week of the fall and
spring academic semesters with the exceptions of the first week of the
semester, Fall Break, Thanksgiving Break, Spring Break, Easter Break and the
last week of each semester.
8.
Can I bring a guest to eat?
Absolutely. We welcome guests at any time. You can use Flex Dollars or Redbucks to buy a
friend or family member's meal.
9.
Can I lend my card or borrow someone else's?
No. Meal plans are
non-transferable. For example, you can't
give your off-campus friends your Student ID card so they can eat meals on
campus. Only you are permitted to eat
using your Student ID card.
10.
Are there rules for conduct in the dining halls?
Yes. The dining halls
should be comfortable for everyone to gather and relax while enjoying a
meal. To meet health and safety
regulations, you are expected to wear proper attire (shirt, shoes, etc.) at all
times. Students are also expected to
clean up after themselves by returning their trays and garbage to the proper
receptacles
11.
What is the theft policy in the dining halls?
The removal of any china plates, silverware, glasses,
merchandising props, and food/beverage items (without paying for them) from any
dining facility is considered theft of property and is a crime punishable by
either disciplinary action by the Southeast Missouri State University Judiciary
Committee, by prosecution, or both. This
policy is strictly enforced in all dining operations!
Theft of food service equipment does more than raise costs, it limits the overall operation of food service. If there are more costs to replace equipment,
then there is less money to spend on menu selections.
12.
When do meal start/reset each week?
Meal plans for the week reset every Sunday morning and run through
Saturday dinner. If you have problems
with your meal plans, please contact us at 651-2569.
13.
What if I can't make a meal due to illness or class?
If you can't make a meal due to class or time restraints...we ask
that you contact us. We can provide you
with bagged lunch is you ask in advance.
(Typically a sandwich, fruit, beverages, etc).
If you can’t make a meal due to illness, please contact your RA.
14.
What if I'm in a student organization that would like to have our meals catered
or do a "pack-out". Can our
organization earn money by working at catered event?
If your organization is interested in having a catered meal...call
our catering office for our student catering options (573-651-2511). If your organization is interested in doing a
"pack-out" (opting to have a meal together as a group...to-go)...you
should contact the Towers Cafe Office:
573.651.2305 to receive the Pack-Out Menu and Form. We ask that you provide us with at least a 48
hour advanced notice required, students must provide student ID's to use their meal in exchange for the
"pack-out" option.
If your organization is interested in earning money by have it's
members "work for donations" during catering events...contact our
catering office for a current list of volunteers needed, dates, and times. (573.651.2511)
15.
How do I check my balance online?
To access your online
balance, follow these steps after logging in to the Southeast Web portal:
1) Click on the Students tab at the top of the screen. (for employees click Employee)
2) Click the My Southeast Link
3) Click the My southeast self-service
4) Click on the student and financial aid link (for employees
choose the employee link)
5) Click the Display Chartwells Balance
6) Click on the Chartwells Balance Button.
Chartwells Balance Page Glossary:
Board – The number of meals
remaining for the week.
Add-on-Flex - Dollars that are purchased in addition to the
original meal plan flex dollars.
Meals-to-Flex - Dollars that are added to your account for each
missed meal. Accounts are credited with $1.90 of flex for each missed meal.
Redbucks – Are similar to flex dollars, but are purchased
separately and carry over from semester to semester and year to year. Flex with
Plan – The original flex dollars that are accompanied with meal plans.
16.
I don’t have time to sit down and eat.
Where can I get some healthy but fast food?
Check out our Outakes! You will find fresh salads, sandwiches, fruit, gourmet desserts,
Au Bon Pain soup 'to go' and more. Also, visit Towers Café and use the Towers ToGo option.
17.
I have special dietary needs or food allergies.
How can I still eat on campus?
Easy! Just come and talk to
us. Let us know what your needs are and
we can help you choose which foods meet your diet requirements or provide
alternatives. We currently have a large
variety of choices for vegetarian and vegan diners as well as options for those
with religious dietary restraints. By
telephone, e-mail or in person, we would love to discuss ways to serve you! We
also have an on staff registered dietitian that can help you navigate your meal
selections on campus.
18.
What are the benefits of signing up for a meal plan?
There are lots of reasons why you should sign up for a meal plan:
1)
It can save you money!
2)
With grab n’ go choices, daily vegetarian entrees, a variety of
home-style dishes and entrees with an international flair,
you can be sure to satisfy your appetite!
3)
You won’t have to race back to your room to cook up a nutritious
meal.
4)
Eat with your friends on campus.
5)
Don’t worry about always having cash to get a bite to eat!
6)
Lots of great food choices and locations to choose from.
7)
Commuter students who sign up for a meal plan receive the same
great benefits and resident students.
8)
Best of all…We do the dishes!
19.
Ho do I
Towers To Go is another quick and
convenient meal option on campus. With this program, students can use their
meal plan to fill a takeout food and beverage container from Towers Café. The
cost is one meal, and there is not extra charge to use this service. However,
for this program to continue, a few rules and parameters must be followed:
1. Towers
2. Towers
3. Upon entrance to
Towers Cafe, meal plan patron can request a takeout container, but must leave
their ID card with the cashier.
4. The cashier will
swipe the card and hold it. They will note the time when the student leaves
their ID and will give the student a 3 compartment foam container and clear
plastic drink cup with straw and lid. Styrofoam container lids must be able to
close.
5. The student enters
the café and will have 10 minutes to fill their container. They may not sit
down and cannot eat while filling the containers.
6. Students who
choose to abuse this privilege will have their name and ID numbers recorded and
will be barred from using this privilege. Abuse of this program will impact our
ability to offer this new and unique service, and may force the discontinuation
of this convenient new way to use your meal plan
7. Towers
a. Maximum of 2
entrees (1 egg, casserole, cereal (approximate bowl amount), 2 pancakes, 1
waffle)
b. Maximum of 1 meat
(1 sausage patty, 3 strips of bacon, 2 links)
c. Maximum of 1 side
(potatoes, fruit, yogurt)
d. Maximum of 1 bread
(1 bagel, 1 slice toast, muffin, donut, 1 biscuit)
e. 20 oz. beverage cup for juice, soda, milk or water. Coffee cup available upon request.
8. Towers
a. Maximum of 2
entrees (Build your own sandwich, chicken, casserole, burger) Exception: 2
slices pizza = 1 entrée.
b. Maximum of 3 sides
(salad, dessert, fruit, veggies, starch, fries)
c. Maximum of 1
breads (rolls, garlic bread, sticks, toast)
d. 20 oz. clear beverage cup for soda, water or coffee. Coffee cup available upon request.
9. Upon exit, the
cashier will provide customer a prerwapped napkin,
knife, fork and spoon and check items, making sure they are not abusing the
offering.
10. If you have
questions, do not hesitate to ask a manager or cashier.
20.
What will my meal plan actually purchase?
Our pricing retail pricing strategy is designed to fit the value
exchange rate. Every retail concept has at least 3 meals that will fit into the
value exchange rate. Visit our menus page ofr a complete list of
items that area in our retail locations that fit into the meal plan:
21.
How Do the meal plan prices compare to others in the
state?
Marketing Director
573-986-6025
trevor.sumner@compass-usa.com