Table of Contents

  1. How do I use my student ID as a meal card?
  2. What happens if I lose my student ID card?
  3. What are flex dollars?
  4. What is value exchange and how does it work?
  5. What if I have a concern about a particular item?
  6. Do I have to have a meal plan?
  7. What happens to the meals I don't eat at the end of each week (Meals-to-Flex)?
  8. Can I bring a guest to eat?
  9. Can I lend my card or borrow someone else's?
  10. Are there rules for conduct in the dining halls?
  11. What is the theft policy in the dining halls?
  12. When do meal plans start/reset each week?
  13. What if I can't make a meal due to class or illness?
  14. What if I'm in a student organization that would like to have our meals catered or do a "pack-out".  Can our organization earn money by working at catered event?
  15. How do I check my balance online?
  16. I don’t have time to sit down and eat.  Where can I get some healthy but fast food?
  17. I have special dietary needs or food allergies.  How can I still eat on campus?
  18. What are the benefits of signing up for a meal plan?
  19. How do I use Towers To Go?
  20. What will my meal plan actually purchase?
  21. How Do the meal plan prices compare to others in the state?

How do I use my student ID as a meal card?

After you have obtained a Student ID from ID Services, you can purchase meals with your car.  Meal plan information is stored electronically on the card.  Students are required to present their Student ID card before eating at all campus dining locations.  If you do not present your Student ID card, you will not be permitted to eat. 

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What happens if I lose my Student ID card?

Report the card as "lost" to the ID Services office (now located at the University Center Information Desk) and they will issue you a new Student ID card.  A nominal charge will be assessed for each replacement ID card.  Damaged ID's are replaced at no cost if you bring the damaged ID card with you.  After receiving your new Student ID card, stop by the Office of Residence Life to have your meal plan activated on the new card. 

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What are Flex Dollars?

Flex Dollars are cash stored electronically on your Student ID card as part of your meal plan.  They can be used at any campus dining location to buy additional meals, food items, snacks, beverages, etc.  Additional Flex Dollars can be purchased separately from Residence Life or Chartwells. 

Any Flex Dollars remaining on your meal plan at the end of the Fall semester are not transferred to the Spring semester.  Refunds are not given on unused Flex Dollars at the end of semester. Be sure to budget your flex dollars wisely to get maximum value out of your meal plan.

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What is Value Exchange and how does it work?

Value Exchange was designed to give Southeast Missouri State University students an alternative to dining in Towers Cafe.  With Value Exchange, you can use one of your weekly meals (up to a certain value) to eat in UC Redhawks Market, Skylight Terrace, or Rowdy's.  Value Exchange is convenient because there are no additional coupons or cards required to take advantage of it -- you simply use your Student ID card.

Value Exchange Rates & Times

Breakfast                $3.75
                              7:00AM-10:45AM
Lunch                     $5.75
                              10:45AM-4:00PM
Dinner                    $5.75
                               4:00PM-8:00PM

If you exceed the Value Exchange amount with your purchase, you may use Redbucks, Flex Dollars, or cash to make up the difference.

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What if I have a concern about a particular food item?

Contact either the manager for that location to discuss your concern.  Bringing our attention to issues as quickly as possible will allow us to resolve potential problems efficiently and effectively.

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Do I have to have a meal plan?

All students living in any residence hall on campus are required to have a meal plan.  Meal plans are optional for students living off campus, however, having a meal plan makes eating on campus quick, convenient, and healthy.  We strive to ensure our customers receive the most for their money.

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What happens to the meals I don't eat at the end of each week?

There are no more “unused meals” with Chartwells’ new Meals-to-Flex conversion program. Under this new program, Chartwells will convert each unused meal to $1.50 of flex dollars each week. These dollars will be denoted as “meal plan flex” and can be checked by simply asking our cashiers for an inquiry.

Meal-to-Flex conversation takes place every week of the fall and spring academic semesters with the exceptions of the first week of the semester, Fall Break, Thanksgiving Break, Spring Break, Easter Break and the last week of each semester.

 

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Can I bring a guest to eat?

Absolutely.  We welcome guests at any time.  You can use Flex Dollars to buy a friend or family member's meal.

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Can I lend my card or borrow someone else's?

No.  Meal plans are non-transferable.  For example, you can't give your off-campus friends your Student ID card so they can eat meals on campus.  Only you are permitted to eat using your Student ID card.

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Are there rules for conduct in the dining halls?

Yes.  The dining halls should be comfortable for everyone to gather and relax while enjoying a meal.  To meet health and safety regulations, you are expected to wear proper attire (shirt, shoes, etc.) at all times.  Students are also expected to clean up after themselves by returning their trays and garbage to the proper receptacles

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What is the theft policy in the dining halls?

The removal of any china plates, silverware, glasses, merchandising props, and food/beverage items (without paying for them) from any dining facility is considered theft of property and is a crime punishable by either disciplinary action by the Southeast Missouri State University Judiciary Committee, by prosecution, or both.  This policy is strictly enforced in all dining operations!

Theft of food service equipment does more than raise costs, it limits the overall operation of food service.  If there are more costs to replace equipment, then there is less money to spend on menu selections.

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When do meal start/reset each week?

Meal plans for the week reset every Sunday morning and run through Saturday dinner.   If you have problems with your meal plans, please contact us at 651-2569. 

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What if I can't make a meal due to illness or class?

If you can't make a meal due to class or time restraints...we ask that you contact us.  We can provide you with bagged lunch is you ask in advance.  (Typically a sandwich, fruit, beverages, etc).

 

If you can’t make a meal due to illness, please contact your RA.

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What if I'm in a student organization that would like to have our meals catered or do a "pack-out".  Can our organization earn money by working at catered event?

If your organization is interested in having a catered meal...call our catering office for our student catering options (573-651-2511).  If your organization is interested in doing a "pack-out" (opting to have a meal together as a group...to-go)...you should contact the Towers Cafe Office:  573.651.2305 to receive the Pack-Out Menu and Form.  We ask that you provide us with at least a 48 hour advanced notice required, students must provide student ID's to use their meal in exchange for the "pack-out" option. 

If your organization is interested in earning money by have it's members "work for donations" during catering events...contact our catering office for a current list of volunteers needed, dates, and times.   (573.651.2511)


 How do I check my balance online?

 To access your online balance, follow these steps after logging in to the Southeast Web portal:

1) Click on the Students tab at the top of the screen. (for employees click Employee)
2) Click the My Southeast Link
3) Click the My southeast self-service
4) Click on the student and financial aid link (for employees choose the employee link)
5) Click the Display Chartwells Balance
6) Click on the Chartwells Balance Button.

Chartwells Balance Page Glossary:
 
Board – The number of meals remaining for the week.
Add-on-Flex - Dollars that are purchased in addition to the original meal plan flex dollars.
Meals-to-Flex - Dollars that are added to your account for each missed meal. Accounts are credited with $1.90 of flex for each missed meal.
Redbucks – Are similar to flex dollars, but are purchased separately and carry over from semester to semester and year to year. Flex with Plan – The original flex dollars that are accompanied with meal plans.

Click here for the Southeast Web Portal!


I don’t have time to sit down and eat.  Where can I get some healthy but fast food?

Check out our Outakes!  You will find fresh salads, sandwiches, fruit,  gourmet desserts, Au Bon Pain soup 'to go' and more. 


I have special dietary needs or food allergies.  How can I still eat on campus?

Easy!  Just come and talk to us.  Let us know what your needs are and we can help you choose which foods meet your diet requirements or provide alternatives.  We currently have a large variety of choices for vegetarian and vegan diners as well as options for those with religious dietary restraints.  By telephone, e-mail or in person, we would love to discuss ways to serve you!


What are the benefits of signing up for a meal plan?

There are lots of reasons why you should sign up for a meal plan:

·        With grab n’ go choices, daily vegetarian entrees, a variety of home-style dishes and entrees with an international flair, you can be sure to satisfy your appetite!

·        You won’t have to race back to your room to cook up a nutritious meal.

·        Eat with your friends on campus.

·        Don’t worry about always having cash to get a bite to eat!

·        Lots of great food choices and locations to choose from.

·        Commuter students who sign up for a meal plan receive the same great benefits and resident students.


Ho do I Use Towers To Go?

Towers To Go is another quick and convenient meal option on campus. With this program, students can use their meal plan to fill a takeout food and beverage container from Towers Café. The cost is one meal, and there is not extra charge to use this service. However, for this program to continue, a few rules and parameters must be followed:

1.  Towers TOGO is a trial program and may be discontinued at anytime.

2.  Towers TOGO is a privilege program and will be revoked if abused.

3.  Upon entrance to Towers Cafe, meal plan patron can request a takeout container, but must leave their ID card with the cashier.

4.  The cashier will swipe the card and hold it. They will note the time when the student leaves their ID and will give the student a 3 compartment foam container and clear plastic drink cup with straw and lid. Styrofoam container lids must be able to close.

5.  The student enters the café and will have 10 minutes to fill their container. They may not sit down and cannot eat while filling the containers.

6.  Students who choose to abuse this privilege will have their name and ID numbers recorded and will be barred from using this privilege. Abuse of this program will impact our ability to offer this new and unique service, and may force the discontinuation of this convenient new way to use your meal plan

7.  Towers TOGO breakfast suggestions:

 

a.  Maximum of 2 entrees (1 egg, casserole, cereal (approximate bowl amount), 2 pancakes, 1 waffle)

b.  Maximum of 1 meat (1 sausage patty, 3 strips of bacon, 2 links)

c.  Maximum of 1 side (potatoes, fruit, yogurt)

d.  Maximum of 1 bread (1 bagel, 1 slice toast, muffin, donut, 1 biscuit)

e.  20 oz. beverage cup for juice, soda, milk or water. Coffee cup available upon request.

 

8.  Towers TOGO Brunch, Lunch and Dinner (program not available on premium nights) suggestions:

 

a.  Maximum of 2 entrees (Build your own sandwich, chicken, casserole, burger) Exception: 2 slices pizza = 1 entrée.

b.  Maximum of 3 sides (salad, dessert, fruit, veggies, starch, fries)

c.  Maximum of 1 breads (rolls, garlic bread, sticks, toast)

d.  20 oz. clear beverage cup for soda, water or coffee. Coffee cup available upon request.

 

9.  Upon exit, the cashier will provide customer a prerwapped napkin, knife, fork and spoon and check items, making sure they are not abusing the offering.

10. If you have questions, do not hesitate to ask a manager or cashier.

 


20. What will my meal plan actually purchase?

Our pricing retail pricing strategy is designed to fit the value exchange rate. Every retail concept has at least 3 meals that will fit into the value exchange rate. Here is a complete list of items that area in our retail locations that fit into the meal plan:


Player’s Grill And Rowdy’s
 2 Corndog Combo (fries and medium beverage)
 Grilled Cheese Combo (fries and medium beverage)
 Quarter Pound Burger Combo (fries and medium beverage)
 Deli Grill with chips or fruit and small beverage
 Wild Greens
 Regular Salad and small Soda (4 options)
 
 Hearth Stone Ovens
 Rotisserie chicken, 2 sides, roll and medium beverage
 Vegetarian entrée, 2 sides, roll and medium beverage
 Regular entrée, 2 sides, roll and medium beverage (2 options)
 
 Acentos Latino
 2 beef tacos with beans or rice and medium beverage
 Beef and cheese with burrito or rice and medium beverage
 Acentos taco with rice or beans and medium beverage
 Cheese quesadilla with rice or beans and medium beverage
 Chicken and cheese burrito with rice/beans and medium beverage
 Chicken soft taco with rice/beans and medium beverage
 2 orders of nachos with rice/beans and medium beverage
 Acentos beef nachos with small beverage
 
 Bamboo Asian
 Any of the core 4 entrees with medium fountain beverage. This includes rice and fortune cookie (4 options).
 Fried rice, egg roll and medium fountain beverage
 
 Mamma Leone’s
 Any slice of pizza and medium fountain beverage (5 options).
 
 Au Bon Pain
 Regular size soup, fruit and medium fountain beverage (3 options)
 Skylight Terrace and Rowdy’s
 Ham/Veggie/Turkey Sandwich, fruit/chips, medium fountain beverage (3 options)
 
 Beanery Café
 Half sandwich, chips, pickle and small fountain beverage (6 options)
 Quiche, bread and medium fountain beverage (2 options)


21. How Do the meal plan prices compare to others in the state?

 

 

Trevor Sumner
Marketing Director
573-986-6025
trevor.sumner@compass-usa.com

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