Home Menus Online Service Hours Nutrition Catering Our Team FAQ & Facts
 

To submit feedback about our services please e-mail trevor.sumner@compass-usa.com

Chartwells values your opinion.  Let us know how we are doing! 

We do everything possible to ensure you have a pleasant experience at any of our locations. To ensure the very best in customer service.  Our Absolutely! Customer Service Program, helps us to identify those employees that excel in the area of customer service and also provides us with an opportunity to teach and train every associate about the importance of customer service excellence.

In accordance with Absolutely!, we love when our associates get caught doing something great. If you experience an associate doing something positive to make your day even better, please let us know by dropping us an e-mail

Like always, we appreciate your feedback!  Do not hesitate to contact us for any needs or questions you may have concerning dining on campus.  If you provide us with your contact information, we will be able to reach you in case we have any questions. 

There are many different ways to voice your opinions.  Fill out a comment card, talk to our management and staff, fill out a survey, participate in a focus group, attend DSAC or fill out our feedback form. 

DSAC,
We strive to provide you the best service possible. That is why we need your input to better serve your needs. We invite you to attend the the Dining Services Advisory Committee (DSAC) meetings this fall. These meetings are held once a month and we encourage your constructive input. DSAC is open for all who want to attend. We look forward to seeing you there!

September 10, Monday at 3:30 p.m. in Towers Café
October 1, Monday at 3:30 p.m. in Towers Café
November 5, Monday at 3:30 p.m. in Towers Café
December 3, Monday at 3:30 p.m. in Towers Café

For more information, contact marketing director Trevor Sumner at trevor.sumner@compass-usa.com

 
October DSAC Meeting Notes

Dining Services Advisory Committee (DSAC)
Notes from October 1

Attendance:
Chartwells Management: 5
Faculty and Staff: 4
Students: 3

Discussion:

The President’s Brunch was well received by students and Chartwells agreed to keep a similar Café Court set up in the future.

Faculty Fridays, which encourages faculty members to dine at Towers Café on Fridays during lunch, has been a huge success and more than 50 faculty members have been using this service.

DSAC discussed the proposed new student housing development. This process is in the early stages and DSAC debated a vision for dining possibilities. This discussion included menu options, students targeted for services and seating capacity. A timeline is being developed, but we expect for this project to move rather quickly.

The future direction DSAC was discussed to some length. We have limited input from students and we are trying to encourage more student participation. We will be seeking additional help from Student Government and RHA.

Issues:
1. The Beanery seems to be short staffed later in the afternoon.

Resolution: We will study the problem and make sure we have adequate coverage for service times.

2. I do not like the new UC! It takes too much time.

Resolution: The UC is probably running at the highest efficiency. We are sometimes twice as busy in the UC then we were last year. This might not seem so because of the new design and layout allows for faster service. We nearly doubled the capacity of Café Court and moving all the registers to the front has really streamlined the checkout process.

Unfortunately, during our lunch rushes we do get very busy. We have a number of express items including the chutes at the grill, Acentos Latino and Chic-Fil-A to help speed up service. Our staff does an excellent job serving the masses in a timely manner. During some days at lunch, it is not that uncommon to serve over 700 guests in one hour. Usually this occurs, we can accommodate a guest every 3.1 seconds.

3. Napkin dispensers are no longer on the tables. It was easier when they were on the tables and by the food.

Resolution: We removed the napkin dispensers off the tables to improve the image of the dining area. The dispensers cluttered up the tables, some were stolen and many napkins would simply be left on the table or ended up on the floor. Since making this change, the dining area has appeared much cleaner.

We figured there would be an adjustment period for customers to get used to the new napkin locations. If we continue to receive comments about this issue, we may review our policy next semester.

4. Chartwells is not following the on-line menu and they offer little change. They have served the same soups for nearly a month.

Resolution: Unfortunately some menu changes are inevitable and we may not be able to make the change online in time. We recently updated some of our server hardware, which should help speed up the website process.

In our retail locations, we have some concepts that do not make any changes, which is by design. Part of a well functioning retail location is consistency and that is what we strive for. In café court, we do offer a rotating entrée selection everyday at Bamboo Asian, a weekly feature at Acentos Latino, a weekly feature 1/3 pound burger at Players grill and different daily options at Hearth Stone Ovens, as well as periodical Limited Time Offers.

Our Au Bon Pain soup rotation is a bit different than other venues. Each daily we offer 2 different soups and chili. One of these soups is a changing daily selection and the other is featured on weekly basis and is always vegetarian. This year we have been limited on our vegetarian offerings. When using a vendor like Au Bon Pain for our soups, the benefit of course is getting excellent tasting soups. The downside however is that they have very strict quality control standards and late summer, fall and winter is a difficult time to get quality fresh ingredients and vegetables. This impacts the soups they make available for ordering, which is most obvious in the vegetarian soups. This is the same reason we were unable to offer broccoli and cheese soup for a limited time last year. However, we will work closely with our distributor to possibly identify other vegetarian soups to substitute in place of our regularly scheduled soups.

Issues brought forth during September meeting:

1. A description of what is available, by retail venue, at the value exchange rate.

Resolution: We have received a number of comments about meals not fitting into meal plans. With the value exchange options, Southeast Students currently have the lowest price meal plan in Missouri. For students that are on the 15 meals plan, that equates to a cost-per-meal rate of $4.17 ($3.88 with flex dollars factored out). However, students receive a $5.00 value for their meal exchange. Therefore, it is not financially feasible to raise the meal exchange rate.
In addition, we use a competitive analysis to determine out pricing structure. This is based on local restaurants in Cape Girardeau. For instance, our quarter pound cheese burger is $2.99. This same item would cost you $2.90 at McDonalds, $2.99 at Burger King and $3.49 at Dairy Queen. We do this for every item on our menu.

Menu items in our retail locations are actually designed to fit into meal plans. We are contractually obligated to provide at least 3 meals at each location and in most places we exceed that. To help meet this obligation, we even offer a value exchange rate lower than menu price at Hearth Stone Ovens, Sandwich Central and Bamboo Asian.

To help students stay in their meal plan, we developed a list of meals that will fit and will produce these and distribute them in café court.

This listing provides suggestions that will fit into the value exchange. This is not even an exhaustive list as all suggestions are simply limited to each location. More options are available if students wish to visit more than one location.

Player’s Grill And Rowdy’s
2 Corndog Combo (fries and medium beverage)
Grilled Cheese Combo (fries and medium beverage)
Quarter Pound Burger Combo (fries and medium beverage)
Deli Grill with chips or fruit and small beverage
Wild Greens
Regular Salad and small Soda (4 options)

Hearth Stone Ovens
Rotisserie chicken, 2 sides, roll and medium beverage
Vegetarian entrée, 2 sides, roll and medium beverage
Regular entrée, 2 sides, roll and medium beverage (2 options)

Acentos Latino
2 beef tacos with beans or rice and medium beverage
Beef and cheese with burrito or rice and medium beverage
Acentos taco with rice or beans and medium beverage
Cheese quesadilla with rice or beans and medium beverage
Chicken and cheese burrito with rice/beans and medium beverage
Chicken soft taco with rice/beans and medium beverage
2 orders of nachos with rice/beans and medium beverage
Acentos beef nachos with small beverage

Bamboo Asian
Any of the core 4 entrees with medium fountain beverage. This includes rice and fortune cookie (4 options).
Fried rice, egg roll and medium fountain beverage

Mamma Leone’s
Any slice of pizza and medium fountain beverage (5 options).

Au Bon Pain
Regular size soup, fruit and medium fountain beverage (3 options)
Skylight Terrace and Rowdy’s
Ham/Veggie/Turkey Sandwich, fruit/chips, medium fountain beverage (3 options)

Beanery Café
Half sandwich, chips, pickle and small fountain beverage (6 options)
Quiche, bread and medium fountain beverage (2 options)

2. A description of the Wheat Street Deli Concept, including the menu and proposed pricing.

Resolution: (Provided and discussed during October meeting)

3. Update on the Cereal Lab

Resolution: We have reviewed and adjusted the rotation of the items we make available for the cereal lab. These changes have already been implemented and made available to students.

4. Update on quality control at Acentos

Resolution: At the beginning of the year we had staffing shortages, which have since been corrected. In addition, we slightly tweaked the menu and will be incorporating those changes very soon. We hope these changes will address many of the concerns students have had.

5. Breakfast at Rowdy's. Is it a possibility?

Resolution: At this time we will not be able to serve breakfast at Rowdy’s. The offering of Towers-To-Go has provided an opportunity for students seeking a convient option for breakfast service..

6. Can we get unsweet tea in a dispenser in the UC?

Resolution: Unsweet tea has been added in addition to Unsweet tea. Unsweet tea was originally removed because it was the least popular option of all dispensed fountain beverages and fresh tea is brewed in the Beanery each day. To accommodate, we now offer 2 less 7up fountains.

Hit Counter